Frequently Asked Questions

  • If you wish to read every issue of at least one comic book title, then you want to become a regular subscriber. This means that Spandex City will make sure that a copy of every title you subscribe to will be ordered and held specifically for you. You will never have to worry that the issue will sell out, and you don’t have to worry about rushing to a store when a popular issue is released. We’ll take care of everything for you, and hold your comics at our store. You only pay for each issue as it arrives in our store. It’s not like a magazine subscription where you have to pay for a whole year ahead of time!

  • It’s easy to become a regular customer or comic book subscriber at Spandex City! Contact Us or come visit in person

  • No. You can subscribe to as few or as many titles as you like. Unlike other comic book subscription services, Spandex City doesn’t impose a minimum number of titles.

  • Each subscription lasts for as short or as long as you want it to! It might be one issue or one-hundred. We’ll keep pulling the next available issue for you until you cancel your subscription to that title. Your only commitment is that you agree to purchase the next available issue after you cancel. (Sometimes it’s already on the way, and it’s too late for us to cancel the order with our suppliers.)

  • No! Being a “subscriber” just means that you want us to order and hold each issue of a comic book title for you. You only pay for each individual issue when it’s ready for delivery or store pick-up.

  • There are three simple ways to add a title to your subscription list:

    1. Via Email – Send an email to service@spandexcity.com to let us know what titles you want to add. Just make sure your subject line has the subject “Add titles to my subscription”. We’ll contact you to confirm that the titles have been added to your account. It’s that easy!

    2. Via Phone – Can’t get online, and you can’t wait to add something to your list? Just call us at (704) 909-7168 and let us know what titles you want to add. We love to talk to all of our customers in person, from time to time! If we can’t get to the phone, just leave a message and we’ll contact you to confirm that we’ve added the titles for you. No matter what, you’ll receive an e-mail confirmation to the e-mail address on file, so that you’ll know if someone else called and added a title to your subscription list without your knowledge. (But why would anyone do that?!)

    3. In Person – Anytime you’re in our retail store, you can add titles to your subscription in person, of course! You’ll still receive an e-mail confirmation for your records, too.

  • It depends...  You will get the next issue that is released (or even past issues, if you let us know what issue number to start with and we have them in stock).  Issues are usually released once a month for each title, so your first issue might come the next Wednesday, or it might come three Wednesdays from now. If you need to know for sure, just call us!

  • There are four simple ways to drop a title from your subscription list:

    1. Via E-mail – Just send an e-mail to service@spandexcity.com and let us know what titles you want to drop. Just make sure your subject line has the subject “Drop titles from my subscription”. We’ll contact you to confirm that the titles have been dropped from your account. It’s that easy!

    2. Via Phone –Just call us at (704) 909-7168 and let us know what titles you want to drop. We love to talk to all of our customers in person, even if you’re dropping a title… If we can’t get to the phone, just leave a message (including your Spandex City Subscriber Number), and we’ll contact you to confirm that we’ve dropped the titles for you.

    3. In Person – Anytime you’re in our retail store, you can drop titles from your subscription in person, of course! You’ll still receive an e-mail confirmation for your records, too.

    Please note, you will still be responsible for paying for one more issue of that title, because your order is usually already processing with our suppliers.

  • We will periodically send you an e-mail summary of all of your current subscriptions.

  • Of course! At Spandex City, we cater to our subscribers. Just send us an e-mail or call us if there’s something special you want to order. If the issue is available, we’ll be sure to pull it for you! You’ll see the details in your weekly e-mail as usual.

  • How do I securely pay for my subscription online?

    If you are unable to come to our store to pick up and pay for your books in person, you can securely and easily pay for your weekly comic book titles on our website.

    1. Wait until you receive an e-mail (usually on Tuesdays) from Spandex City with a detailed list of the comic books that are arriving for you that week.

    2. On our website, select “Subscription Account Payment" from our list of products.

    3. Enter a sufficient quantity (in $10.00 increments) to cover your books.  Extra funds will be held in your subscription account for future books.

    4. Checkout using our secure online payment portal. You will receive a confirmation e-mail from us.

  • No. You enter your credit card number yourself via our secure credit card payment gateway with every purchase or weekly subscription payment. We never store your card number or charge you automatically for anything!

  • Just contact us via e-mail or phone. We’ll do our best to make everything right for you!